Shipping policy
Shipping Policy
Last updated: 24 August 2026
This Shipping Policy explains where Eden Hours ships, what it costs, and how long it takes. Please read it before ordering — placing an order means you accept the terms below.
Where we ship
Eden Hours ships from fulfilment partners in the United States, the European Union and Asia. Because each product is dispatched by a different partner, our delivery coverage is set per product, not per store. A few items can only be sent to a limited number of countries.
Every product page shows its available destinations. Your available destinations are also confirmed at checkout before you pay.
Group A — Worldwide
Delivered to the United States, all 27 European Union member states, the United Kingdom, Norway, Switzerland, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong, Israel and the United Arab Emirates.
- SilkSkin Pillowcase — 22 Momme Pure Mulberry Silk
- AirWay — Reusable Nasal Dilators
- CloudCurve — Contoured Memory Foam Neck Pillow
- HushStrips — 30 Nights of Sleep Mouth Tape
Group B — United States, European Union and United Kingdom
- DreamPods — Bluetooth Sleep Mask with Built-In Headphones
- SilentWake — Vibrating Alarm Wristband for Heavy Sleepers
- NeckReset — 3-in-1 Heated Massage Pillow
For destinations outside this list, our partner does not offer an export service for these items.
Group C — United States and Canada only
- GravityCloud — Cooling Weighted Blanket
This item ships from a United States warehouse that does not export beyond North America.
Group D — United States only
- Sleep Ritual Pillow Mist - currently available in Deep Rest, with more scents on the way
- First Light — Sunrise Alarm Clock, Speaker & Night Light
The pillow mists are alcohol-based liquids and are restricted from most international air freight. First Light is excluded from export by our supplier.
If your country is not listed
If a product cannot be delivered to your address, it cannot be added to your order, and you will see a notice on the product page telling you so. If the item is already in your basket, we will tell you exactly which item is the problem before you pay, so you can remove it and complete the rest of your order normally. You will never be charged for an order we cannot deliver.
We add destinations regularly, so it is worth checking back.
Delivery fees
Shipping is calculated at checkout based on your delivery address and the items in your basket. The total shown at checkout is the total you pay us.
| Destination | Standard delivery | Free over |
|---|---|---|
| United States | $4.95 | $49 |
| Everywhere else we ship | $12.95 | $89 |
Oversized items. Two products are bulky enough that free shipping does not apply to them outside the United States:
- CloudCurve memory foam neck pillow — $12.95 to every international destination, regardless of order value.
- GravityCloud weighted blanket — $24.95 to Canada.
Both rates are shown at checkout like any other, before you pay. There are no fees added afterwards.
Baskets with items from more than one group. If your basket contains items dispatched by different partners, you are charged one shipping rate for the order, not one per partner. The total shown at checkout is what you pay.
Order processing
Orders are processed Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing on the next business day.
You will receive an order confirmation email immediately, and a separate shipping confirmation with tracking once your parcel leaves the warehouse.
Delivery timeframes
These are total times from the day you order, and already include processing and handling — they are not added on top.
| Destination | Estimated delivery |
|---|---|
| United States | 6 – 12 business days |
| European Union & United Kingdom | 10 – 18 business days |
| Rest of world | 12 – 24 business days |
Business days are Monday to Friday and exclude weekends and public holidays.
These timeframes are estimates, not guarantees. Delivery can take longer during peak retail periods, public holidays, severe weather, carrier disruption or customs inspection. We will always tell you if we become aware of a significant delay affecting your order.
Orders containing more than one item
Items in the same order may be dispatched separately and arrive on different days, in separate parcels, sometimes with separate tracking numbers. This is normal and does not mean part of your order is missing. If one parcel has arrived and another has not, please allow the full estimated window before contacting us.
Tracking your order
A tracking number is emailed to you when your order ships. Please allow up to 72 hours for tracking to begin updating — a newly issued number often shows no movement at first while the parcel is scanned into the carrier network. If your tracking has not updated at all after 7 business days, contact us and we will investigate.
Customs, duties and import taxes
Orders shipped internationally may be subject to import duties, taxes and customs clearance fees charged by the destination country. These charges are not included in the price you pay us and are not shipping costs. They are set by your local customs authority and are your responsibility as the importer.
Customers in the European Union should note that, since 1 July 2026, EU customs applies a duty to low-value imported parcels. Customers in the United Kingdom may be charged import VAT and a carrier handling fee on delivery.
We cannot predict, calculate or reimburse these charges. Customs policies vary widely — please check with your local customs office before ordering if you are unsure. If a parcel is refused at customs or returned to sender because import charges were not paid, we are not able to refund the original shipping cost.
Delivery addresses
Please check your shipping address carefully before completing checkout. We dispatch to the address exactly as entered.
If you notice a mistake, email hello@edenhours.com immediately. We will do our best to correct it, but once an order has been passed to our fulfilment partner we may not be able to change it. We are not responsible for orders delivered to an incorrect or incomplete address supplied by the customer, and such orders are not eligible for a free replacement.
Failed, lost or undelivered parcels
If tracking shows your parcel as delivered but you have not received it, please first check with other members of your household, your building's reception or mailroom, and your immediate neighbours, and look for a carrier card. Carriers occasionally mark parcels delivered a day before they arrive.
If your parcel still has not appeared 3 business days after being marked delivered, contact us at hello@edenhours.com and we will open an investigation with the carrier.
If a parcel has not arrived within 30 business days of your order date and tracking does not show it as delivered, we will treat it as lost and send a replacement or issue a full refund, whichever you prefer.
If a parcel is returned to us because delivery was repeatedly attempted and refused, or because nobody collected it from a depot within the carrier's holding period, we can reship it once you cover the reshipping cost, or refund the item price less the original shipping cost.
Damaged parcels
If your parcel arrives visibly damaged, please photograph the outer packaging before opening it where you can, then photograph the contents. Send the photographs to hello@edenhours.com within 7 days of delivery and we will arrange a replacement or refund at no cost to you. See our Refund Policy for full details.
Changes to this policy
We may update this Shipping Policy from time to time to reflect changes in our operations, our fulfilment partners or their delivery coverage. The version published on this page at the time you place your order is the version that applies to that order.
Contact us
Questions about shipping or a specific order? Email hello@edenhours.com and include your order number — it helps us answer you much faster. We aim to reply within 2 to 5 business days.
Eden Hours · hello@edenhours.com